We're Here to Help
Have a question, concern, or feedback? Our team is available to assist you through multiple channels. We typically respond within 24 hours.
Get in Touch
Choose the contact method that works best for you.
Email Support
For general enquiries, account issues, membership questions, or any other assistance.
Live Chat
Chat with our support team in real-time directly from the Walima app or website. Fastest way to get help.
Phone Support
Speak directly with a Walima support representative for urgent matters or complex account issues.
Send Us a Message
Fill in the form and our team will get back to you within 24 hours. For urgent matters, we recommend using live chat or phone support instead.
General Support
support@walima.comSafety & Report Misuse
safety@walima.comGrievance Officer
grievance@walima.comPress & Media
press@walima.comBusiness Enquiries
business@walima.comBefore You Contact Us
Many common questions are already answered. Check these resources first — you might find your answer instantly.
Department Contacts
Need to reach a specific team? Use the direct email addresses below.
Customer Support
Account help, profile issues, membership questions
Safety & Trust Team
Report misuse, suspicious profiles, fraud, or harassment
Grievance Officer
Escalations and unresolved complaints
Billing & Payments
Payment issues, refunds, subscription management
Press & Media
Journalist enquiries, interviews, media kits
Business & Partnerships
Advertising, sponsorships, collaboration proposals
Careers
Job openings and recruitment enquiries
Our Office
Walima is a global platform serving Muslims in 50+ countries.
Registered Address
Walima Technologies Ltd.
H-79, Sikdar Plaza, Bir Uttam Ziaur Rahman Road, Banani, Dhaka-1213, Bangladesh
Corporate Address
Walima Technologies Ltd.
House 1361, Road 12/B, Avenue 10, Mirpur DOHS, Dhaka-1216, Bangladesh
Global platform · Serving Muslims in 50+ countries
