The Walima Help Desk
How can we help you today? Browse popular topics, read our FAQ, or contact our support team directly.
Live Chat Support
Chat with us live — get instant answers to your questions. No waiting, no queue.
Start Live Chat
Available 10 AM – 10 PM (BST)
Submit a Request
Email us at hello@walima.app and our team will respond within 24 hours.
Send Email
Average response: under 24 hours
Call Us
Speak directly with our support team for urgent help or complex issues.
+880 1305 455 665
10 AM – 7 PM (BST) • Sat–Thu
Popular Topics
Quick answers to the most common questions.
Account & Profile
Edit profile, change password, delete account, update photos
Matches & Connections
How matching works, send interest, connect, block/unblock
Premium & Payments
Upgrade plans, payment methods, refunds, subscription management
Safety & Privacy
Report misuse, block users, privacy settings, safe dating tips
Messages & Chat
Send messages, read receipts, chat limits, video calling
Technical Issues
App not loading, login problems, notification issues, bugs
Frequently Asked Questions
Can't find what you need? Contact us directly.
Walima.app — A New Beginning
Built with a mission to help Muslims find happiness through a modern, trusted, and halal way to connect for marriage. Join thousands who are already on their journey.
