See Something Wrong? Report It.
Your reports help us keep Walima safe for everyone. Whether it is a suspicious profile, inappropriate behaviour, or a potential scam — reporting it takes just seconds and can protect the entire community.
Report Categories
What You Can Report
If any of the following situations apply, do not hesitate to report the profile or behaviour immediately.
Fake or Misleading Profile
Someone using false information about their name, age, marital status, occupation, or identity.
Fake or Inappropriate Photos
Stolen images, stock photos, AI-generated pictures, or obscene and inappropriate content.
Financial Fraud or Scam
Anyone requesting money, gift cards, bank details, or financial help under any pretence.
Abusive or Offensive Messages
Harassment, threatening language, vulgar messages, or any form of verbal abuse in conversations.
Already Married or Engaged
Someone who is already married, engaged, or in a relationship and using the platform dishonestly.
Spam or Suspicious Links
Messages containing unknown links, phishing attempts, or promotional spam unrelated to matrimony.
Impersonation
Someone pretending to be another person, using another individual's photos or identity without consent.
Other Misuse
Any other behaviour that violates Walima's Community Guidelines or makes you feel uncomfortable or unsafe.
Step by Step
How to Report on Walima
Reporting is quick, simple, and completely confidential. Follow these steps:
Open the Profile
Navigate to the profile of the member you wish to report. You can also report directly from a message or conversation thread.
Tap "Report Profile"
Click the three-dot menu (⋮) at the top-right corner of the profile or message, then select "Report Profile" from the options.
Reporting automatically blocks the member for youSelect the Reason
Choose the category that best describes the issue — fake profile, inappropriate photos, abusive messages, financial scam, already married, or other. This helps our team prioritise and investigate faster.
Add Details & Submit
Optionally provide additional details, attach screenshots, or describe the incident to give our safety team more context. Then tap "Submit" — your report is on its way.
Screenshots strengthen your report significantlyAfter You Report
What Happens Next?
Every single report is taken seriously. Here is exactly what happens once you submit:
Your Report Is Received
You will receive an email confirmation with a unique Ticket ID to track the status of your report at any time.
Instant confirmationOur Safety Team Investigates
A dedicated member of our Safety Desk reviews the reported profile, checks their activity history, message patterns, and cross-references with our fraud detection database.
Within 24 hoursAppropriate Action Is Taken
Depending on the severity, we issue a formal warning, temporarily suspend the account, permanently remove the profile, or escalate the case to law enforcement authorities.
24–48 hoursYou Are Notified
An email is sent to your registered address informing you of the action taken on your report. You can use your Ticket ID to follow up if needed.
Once action is completeZero Tolerance
Actions We Take Against Violators
Depending on the nature and severity of the violation, the following actions may be taken:
Formal Warning
First-time minor violations result in a written warning and a reminder of our Community Guidelines.
Temporary Suspension
Repeated offences or moderate violations lead to a temporary suspension of the member's account.
Permanent Removal
Serious violations such as fraud, harassment, or fake identities result in immediate and permanent ban.
Legal Action
Criminal behaviour is reported to law enforcement. We cooperate fully with authorities across all 50+ countries we serve.
You Can Also Block Members Anytime
Not every situation requires a report. If you simply do not wish someone to contact you or view your profile, you can block them instantly — no questions asked.
Learn How Blocking WorksInstant & Invisible
The blocked member will not be notified. They simply cannot see your profile or contact you anymore.
Reversible at Any Time
Changed your mind? You can unblock any member from your Blocked Members list whenever you choose.
Report + Block Combined
When you report a profile, the member is automatically blocked for you as well — giving you immediate protection.
Grievance Redressal
If your concern has not been resolved through regular reporting, you may escalate it through our formal grievance process.
Submit Your Report Through the Platform
Use the in-app "Report Profile" feature to file your initial complaint. Your report will be assigned a unique Ticket ID.
Wait for Safety Desk Response
Our Safety Desk will investigate your complaint and take appropriate action. You will receive an email notification about the outcome.
Escalate to Grievance Officer (If Needed)
If you are not satisfied with the resolution, you may escalate the matter by writing to our Grievance Officer with your Ticket ID for a thorough secondary review.
Stay Vigilant
Protect Yourself — It Is a Team Effort
While our systems work to keep you safe, your awareness plays an equally important role.
Never share personal details too early — Keep your phone number, home address, social media, and financial information private until genuine trust is established with family involvement.
Never send money to anyone — No matter how convincing the emergency or the emotional appeal, a genuine match will never ask you for financial assistance.
Stay on the Walima platform — Avoid moving conversations to WhatsApp, Telegram, or other apps until you are confident about the person's identity. Our in-app messages are monitored for your protection.
Never click on suspicious links — Do not open unknown URLs, download attachments, or share OTP codes or passwords with anyone on the platform.
Report any suspicious activity immediately — Trust your instincts. If something feels off, use the one-tap report feature. Your report could prevent someone else from falling victim.
Involve your family and make Istikhara — Include a Wali or trusted family member in your search. Pray Istikhara before making important decisions. Take your time — a righteous match will respect your pace.
Together, We Keep Walima Safe
Every report you make strengthens our community. Thank you for helping us build the most trusted Muslim matrimony platform in the world.
