Overview
This Cookie Policy explains how Walima ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at walima.app or use our mobile application. By continuing to use our services, you consent to our use of cookies as described in this policy.
Effective Date: January 26, 2026
Last Updated: January 26, 2026
1. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to site owners.
Types of Storage Technologies We Use
| Technology | Description | |---|---| | Session Cookies | Temporary cookies deleted when you close your browser | | Persistent Cookies | Remain on your device for a set period or until manually deleted | | Local Storage | Browser-based storage for larger amounts of data | | Session Storage | Like local storage but cleared when the browser tab is closed |
2. What Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They include:
Authentication cookies — Keep you logged in to your Walima account across pages.
Security cookies — Help protect against cross-site request forgery (CSRF) attacks.
Load balancing cookies — Distribute traffic evenly across our servers for optimal performance.
Session state cookies — Remember your current session state (e.g., form progress).
These cookies do not store personally identifiable information and are required to deliver our services.
2.2 Preference / Functional Cookies
These cookies remember choices you have made to personalise your experience:
Language preference — Remembers your selected language (English, Bengali, Arabic).
Theme preference — Stores your light/dark mode or theme selection.
Cookie consent — Records whether you have accepted or customised your cookie preferences.
2.3 Analytics Cookies
We use analytics cookies to understand how visitors interact with our platform. This helps us improve performance, fix issues, and enhance the user experience.
| Provider | Purpose | Retention | |---|---|---| | Google Analytics | Tracks pages visited, time on site, traffic sources | 2 years | | Sentry | Captures frontend errors and performance metrics | 90 days | | Hotjar (if applicable) | Records heatmaps and session replays | 1 year |
Analytics data is aggregated and anonymised where possible.
2.4 Marketing Cookies
With your consent, we may use marketing cookies to deliver relevant advertisements and measure the effectiveness of campaigns:
Google Ads / Meta Pixel — Tracks conversion events from ad campaigns.
Retargeting cookies — Show relevant ads on third-party platforms to users who have previously visited Walima.
You can opt out of marketing cookies at any time via the Cookie Preferences panel.
2.5 Third-Party Cookies
Some features on our platform are provided by third parties who may set their own cookies:
Firebase / Google — Push notifications, authentication, and cloud messaging.
Stripe / bKash / SSLCommerz — Payment processing (cookies are set on payment pages only).
YouTube — Embedded videos on certain pages (YouTube may set cookies when videos are played).
Cloudflare — CDN and security cookies for performance and DDoS protection.
We do not control third-party cookies. Refer to the respective providers' cookie policies for details.
3. Why We Use Cookies
We use cookies and similar technologies for the following reasons:
To provide our services — Authentication, session management, and core functionality.
To improve security — Detecting fraudulent activity and protecting your account.
To remember your preferences — Language, theme, and notification settings.
To analyse usage — Understanding how members use Walima to improve features.
To measure marketing — Understanding which campaigns bring new members to the platform.
To ensure performance — Monitoring and optimising load times and error rates.
4. Managing Your Cookie Preferences
4.1 Cookie Preferences Panel
You can manage your cookie preferences at any time by:
Clicking the Cookie Preferences link in the footer of any page.
Selecting which categories of cookies you wish to accept.
Saving your preferences.
Your preferences will be stored and applied on future visits.
4.2 Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
View cookies currently stored on your device.
Delete cookies individually or in bulk.
Block cookies from specific websites.
Block all third-party cookies.
Here are links to cookie management instructions for popular browsers:
Note: Disabling strictly necessary cookies will affect the functionality of our website — you may be unable to log in or use core features.
4.3 Opt-Out of Analytics
Google Analytics: Install the Google Analytics Opt-out Browser Add-on.
Sentry: Contact us at support@walima.app to opt out of error tracking.
4.4 Do Not Track (DNT)
Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals as there is no industry-wide standard for doing so. However, you can manage your preferences using the methods above.
5. Cookie Retention
Cookies are stored for different lengths of time depending on their purpose:
| Cookie Type | Retention Period | |---|---| | Strictly Necessary | Session or up to 1 year | | Preference / Functional | Up to 1 year | | Analytics | Up to 2 years | | Marketing | Up to 90 days |
You can delete cookies at any time through your browser settings.
6. Cookies and Your Privacy
For information on how we collect, use, and protect personal data gathered through cookies, please refer to our Privacy Policy.
We do not use cookies to:
Identify you without your knowledge.
Sell your personal data to third parties.
Track your activity outside of Walima without your consent.
7. Changes to This Policy
We may update this Cookie Policy periodically to reflect changes in technology, law, or our practices. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we may notify you via email or an in-app notification.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: support@walima.app
Support Page: walima.app/support
Help Center: walima.app/account/help-desk